Privacy Policy

Lervé is committed to privacy by design. This policy explains what we do and, critically, what we do not do with the information you provide.

Face images are never stored

Your captured photograph is processed transiently in memory for the duration of the analysis call only. Lervé does not save customer scan photographs to its database, storage or analytics. On completion — success or failure — Lervé releases the photograph from the scan page and analysis request. We do not perform, enable or store facial recognition, facial templates or any faceprint.

What we retain

The derived cosmetic metrics (numeric scores and text descriptors), your report, the timestamp, your country and your user account link, plus your versioned consent records. Account details (email or social sign-in identifier), credit balance and purchase history are retained separately. Card details are held by our payment provider.

Lawful bases (UK GDPR)

Consent for transient image processing; contract for your account and payment; legitimate interest for fraud prevention and aggregate analytics.

Sub-processors

We use a vision analysis provider, a PCI-compliant payment provider, and a transactional email provider. Photograph processing by the vision provider is subject to that provider's retention terms; an immediate-deletion guarantee at the provider has not been verified.

Your rights

Access, rectification, erasure, portability and objection. You can download your reports from your account. Contact us for account deletion or other privacy requests.

Contact

For any privacy request, write to privacy@lerve.io. You also have the right to complain to the UK Information Commissioner’s Office (ICO).